Terms, Conditions & Refund Policy

Version 2026-09-launch-v2 · Operator: NOVERGE · freelance license no. FL-714850315

By approving a quote through the project portal you agree to these Terms. Please read them carefully before approving.

1. Definitions and parties

• "Service Provider" / "NOVERGE": the NOVERGE practice operated by the holder of Saudi freelance license no. FL-714850315, providing application, website and digital-platform development services.
• "Client": any natural or legal person who submits a request through the site or approves a quote issued by NOVERGE.
• "Approved Quote": the quote accepted by the Client through the project portal; it governs the scope, price and payment plan.
• "Deliverables": the software, designs and files delivered to the Client within the scope of the Approved Quote.

2. Formation and scope

• The contract is formed when the Client approves the quote electronically through the project portal; such approval constitutes acceptance of these Terms in full.
• The Approved Quote alone defines the scope, deliverables, price, payment plan and estimated timeline. Anything not expressly stated in the quote is out of scope.
• Any additional request or change of requirements after approval is treated as a separate change request, priced and scheduled independently before execution.

3. Prices and payments

• Prices are in Saudi Riyals and are paid by bank transfer to the account shown in the project portal. The site collects no card data.
• The first payment (50% of the contract value) is an operational payment covering work that begins immediately upon its confirmation, including requirements analysis, planning, and reserving and allocating time and resources to the project.
• By approving the quote, the Client consents to work commencing immediately after the first payment is confirmed, and agrees that this payment is non-refundable once received and work has begun, in consideration of the operational work performed.
• Subsequent payments fall due per the payment plan in the Approved Quote. NOVERGE may suspend work and extend the timeline if any payment is overdue.
• Third-party fees are borne by the Client, including without limitation app-store fees, hosting, domain names, services, APIs and external subscriptions.

4. Cancellation and refunds

• Before the first payment is confirmed and work has begun, the Client may cancel at no financial obligation.
• After work has begun: the first payment (50%) is non-refundable as consideration for operational work performed. Any amount paid above 50% is refunded in proportion to the unfinished portion of the contract, after deducting actual costs and standing third-party obligations.
• No refund is due for deliverables that were delivered and used by the Client, or for work performed specifically to the Client's requirements.
• Nothing in this clause affects any mandatory consumer right granted under the laws of the Kingdom of Saudi Arabia.

5. Client responsibilities

• Providing NOVERGE with the necessary content, materials, accounts and access in a timely manner, and warranting that the Client holds the rights to use everything it supplies.
• Responding to queries and approving milestones within the agreed period. Any Client-caused delay automatically extends the timeline accordingly.
• If the Client becomes unresponsive for 30 days, NOVERGE may suspend the project; payments due for work performed remain payable.

6. Delivery, acceptance and revisions

• The Client has 7 days to review each delivery and submit feedback via the portal. If no feedback is received within that period, the delivery is deemed accepted.
• The number of revision rounds is as stated in the Approved Quote; absent a statement, two in-scope revision rounds apply. Additional rounds are priced as separate change requests.

7. Warranty

• The warranty covers fixing software defects in the deliverables within the approved scope for 30 days from final delivery.
• The warranty excludes new features, changes in requirements, any fault caused by modifications made by the Client or a third party, and failures of external systems and services.

8. Intellectual property

• Ownership of the final deliverables passes to the Client only after full payment of the contract value. Before full payment, the deliverables remain owned by NOVERGE.
• NOVERGE retains ownership of its pre-existing tools, libraries and general components, granting the Client a non-exclusive right to use them within the deliverables.
• NOVERGE may showcase the project in its portfolio, unless the Client requests otherwise in writing.

9. Liability and confidentiality

• NOVERGE's maximum liability to the Client shall not exceed the total amounts actually paid on the project in dispute.
• NOVERGE is not liable for any indirect or consequential damages, loss of profit, or loss of data arising from use or downtime.
• Both parties shall keep exchanged information confidential and not disclose it other than for purposes of executing the project.

10. Communication and governing law

• Official communication is via the project portal, the email support@noverge.net and the phone 0536618079.
• This contract is governed by the laws of the Kingdom of Saudi Arabia, and its competent judicial authorities have jurisdiction. Disputes shall be resolved amicably where possible before resorting to litigation.

This document governs the contractual relationship between the parties and is not a substitute for legal advice. The Terms may be updated from time to time; the version in force at the time of approval applies.